The leadership team struggled to get a unified view of operations. Fragmented data across EHR, billing, and accounting systems with no integration made comprehensive reporting impossible. No provider productivity visibility meant revenue and patient load couldn’t be tracked per doctor or location. Revenue cycle blind spots existed where denials, collections, and AR aging weren’t being monitored in real-time. Inefficient reporting required regulatory reports and quality metrics to be manually compiled each quarter. Patient flow gaps meant wait times and scheduling inefficiencies weren’t measured or managed proactively.